1 reviews | Active since Nov 2018
MOMENTUMNSHORT INSURANCE FLUKES
To make a lo g story short. Up to datw they have taken from the 3 July 2025, 2 different Bmw Branches and one private soecial to give us a report on my BMWX5 that needs orooer repairing. Thwy are sayung it wear and tear bt reolace part of the accident related parts after driving on a road that had no warning of 1100's of potholes over two lanes of the existing road. Furthermore they didnt follow up, they hardy call back, we made 100 of calls, had 2, calls with the assessor repairer and ourselves to nlone durqing this process. We evwntaully had a video call aith the suoerior, the assesors, ourselves and still after making us wait 6 days got nonanswer as tonwhat time and sate the soecilost was going tonsee our car so that we can meet them there . They go hime early on a feiday, so dont expect anything until Monday which will be scheduled for Tuesday, Wednesday or Thursday. And tehy take abother work for any kind of report. 2 weeks to replace a battery the reoairer messed uo in their workshop due to juno stsrting numerous times. The repairers NRC even scratched the outside of our wngine cover and resprayef bc of scrsrher made onnthe arms of the engine withoutn our permission, whne all that had to be done accoesing tonthem is straighten the mag rims, reolace the brand new tyres in one side only, ontakong into account the front and back tyres are differebt sizes and would affect the wheel balancing. Thwir service has gone feom a scale of 80/100 to 20/100. Absolutly pathetic service, no care of the ckoent emotional and anxiety levels bc they are *********** from the consult theu to the managment and assesors, whonknow nothing abt cars. Today will be almost 3 months of them bot wanting to fix our car and saying it wear and tear when the first video report said it was damage cause by an inoact.... MOMENTUM YOUR SERVICE SUCKS
Kind Regards
Qhakazile
Kind Regards
Qhakazile
Up to date you haven't bothered to come back to me regarding the above matter. The matter was left with the complaints department, Caroline Williams. The reports all show the noise is coming from the front differential.
Caroline Williams told us to take it up with the Ombudsman & see a lawyer should we want to take the matter further. We have taken the matter to the Ombudsman & will contact a lawyer. The claim was regarding damage to our BMW X5, that we hit potholes with the vehicle. They fixed the mag rims, replaced front arms, replaced 2 tyres (the front & rear left), which would make the car unbalanced as the front tyres are not the same as the back. The bellows we replaced a year ago are also leaking. 5 of the assessments mentioned the noise coming from the front after 40km is the front differential If the front arms were replaced bc they were bent, then the impact would have cause the inner front diff damage. They delivered the vehicle, after 7 months, which we still cannot drive, the noise is much worse. Further they damaged our car during the process, the engine mounting got scratched by the repairer, the did fix it, but went on to respray the inside of the engine without our permission, dropping the value of our car. They returned our car with a broken a clip on the front drivers seat buttons, which we reported & Momentum has not followed up or done anything. The car came back smelling of mice urine due to standing outside and in the sun all day & was dirty on the outside.
Up to date you haven't bothered to come back to me regarding the above matter. The matter was left with the complaints department, Caroline Williams. The reports all show the noise is coming from the front differential.
Caroline Williams told us to take it up with the Ombudsman & see a lawyer should we want to take the matter further. We have taken the matter to the Ombudsman & will contact a lawyer. The claim was regarding damage to our BMW X5, that we hit potholes with the vehicle. They fixed the mag rims, replaced front arms, replaced 2 tyres (the front & rear left), which would make the car unbalanced as the front tyres are not the same as the back. The bellows we replaced a year ago are also leaking. 5 of the assessments mentioned the noise coming from the front after 40km is the front differential If the front arms were replaced bc they were bent, then the impact would have cause the inner front diff damage. They delivered the vehicle, after 7 months, which we still cannot drive, the noise is much worse. Further they damaged our car during the process, the engine mounting got scratched by the repairer, the did fix it, but went on to respray the inside of the engine without our permission, dropping the value of our car. They returned our car with a broken a clip on the front drivers seat buttons, which we reported & Momentum has not followed up or done anything. The car came back smelling of mice urine due to standing outside and in the sun all day & was dirty on the outside.