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michele.bowmer michele.bowmer
1 reviews | Active since Jan 2018
07 Aug 2021, 12:00
MOMENTUM/FORBES DISGUSTING BEHAVIOUR TO CUSTOMERS
My vehicle was involved in an accident, they wanted to s**** it, but I managed to sort that one out. Now Anita Knipp is another story, she cancelled by policy after the accident without consulting me at all. I told her to re-inatate my policy, which she did. Then she cancelled it again without consulting me. That policy includes not only my vehicle but my household insurance as well. My care has been fixed, it is back on the road and looks fabulous. IT TOTALLY DISGUSTS ME THE WAY THIS INSURANCE COMPANY THINKS THEY CAN DO WHATEVER THEY WANT WITH NO CUSTOMER CONSULTATION OR EVEN NOTIFICATION OF WHAT THEY ARE DOING. Anita you are the absolute worst consultant.
Helpful (0)
Replies (5)0
Replies (5)Momentum Insure's replyOfficial
07 Aug 2021, 13:18Good day Michele.
Thank you for bringing your concerns to our attention. Please allow us an opportunity to look into this matter and we will contact you on Tuesday.
Kind regards
Qhakazile
Thank you for bringing your concerns to our attention. Please allow us an opportunity to look into this matter and we will contact you on Tuesday.
Kind regards
Qhakazile
Momentum Insure's reply07 Aug 2021, 13:18
Official
Good day Michele.
Thank you for bringing your concerns to our attention. Please allow us an opportunity to look into this matter and we will contact you on Tuesday.
Kind regards
Qhakazile
Thank you for bringing your concerns to our attention. Please allow us an opportunity to look into this matter and we will contact you on Tuesday.
Kind regards
Qhakazile
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michele.bowmer michele.bowmer's updateReviewer Update
07 Aug 2021, 18:22Thank you
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michele.bowmer michele.bowmer's update07 Aug 2021, 18:22
Reviewer Update
Thank you
Momentum Insure's replyOfficial
09 Aug 2021, 09:29Only a pleasure!
Momentum Insure's reply09 Aug 2021, 09:29
Official
Only a pleasure!
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michele.bowmer michele.bowmer's updateReviewer Update
10 Aug 2021, 10:01Anita, thank you for calling me and solving all my problems. I apologise for throwing my toys out of the cot, thank for understanding how upset I was. Thank you for solving all my issues.
I would like to point out that communication with customers is important, lack of adequate communication leads to Hello Peter.
Once again, thank you.
I would like to point out that communication with customers is important, lack of adequate communication leads to Hello Peter.
Once again, thank you.
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michele.bowmer michele.bowmer's update10 Aug 2021, 10:01
Reviewer Update
Anita, thank you for calling me and solving all my problems. I apologise for throwing my toys out of the cot, thank for understanding how upset I was. Thank you for solving all my issues.
I would like to point out that communication with customers is important, lack of adequate communication leads to Hello Peter.
Once again, thank you.
I would like to point out that communication with customers is important, lack of adequate communication leads to Hello Peter.
Once again, thank you.
Momentum Insure's replyOfficial
10 Aug 2021, 10:24Good morning Michele.
Thank you once again for allowing us an opportunity to look into the matter. We are pleased to hear that your concerns have been addressed,
Regards
Brenda
Thank you once again for allowing us an opportunity to look into the matter. We are pleased to hear that your concerns have been addressed,
Regards
Brenda
Momentum Insure's reply10 Aug 2021, 10:24
Official
Good morning Michele.
Thank you once again for allowing us an opportunity to look into the matter. We are pleased to hear that your concerns have been addressed,
Regards
Brenda
Thank you once again for allowing us an opportunity to look into the matter. We are pleased to hear that your concerns have been addressed,
Regards
Brenda
