Momentum...a response to my emails will be great

Firstly,I have been with Momentum (previously Alex Forbes) for the past two years - the premium is great but the service is at times non-existent. I submitted a claim for hail damage to my vehicle 05 Jan 2022. To date i have not received a response from the claims team - only notification i received was who the allocated consultant on the claim is. No assessor appointed, no progress on my claim on what the next steps is - appalling to say the least! To top it off, i received an email stating my premium will increase by a further R200,00 yet the service, again, is non-existent and i need to pay more?! Guys... I am seriously considering moving my insurance and that of my family and friends whom i have referred to Momentum (all active policies) elsewhere if and when this pending claim will be finalized.

Secondly, i submitted a claim for my grandfather of which i manage - same thing... No feedback whatsoever.... Policy number: ***