Momentum - ZERO Customer care

I have been an Alexander Forbes Client for >20 years. I have been kept informed regarding the buy out of AF by Momentum. Today I spent more that 30 minutes on the phone trying to get my Household contents cover updated. Firstly, the last contact with my "service consultant" was in January 2021. The telephone number and email contact details was incorrect and undeliverable respectively. I called Momentum on *** and was told that as I was an AF policy holder and did not have an MT policy number I should call ***. I called (around 14:35) this number and spoke to Moses who kept me on hold, eventually this call was dropped. I called again and asked to speak to his team leader. As she(Seady Mkhonza) was busy he said she would call me at 16:00. There was no call back. I was called by my "service consultant" Mapela who said I asked for her to call me. I told her I wanted to speak with her Manager and she said Lucinda Daniels would call me. A service consultant by the name of Sherozene was the only one who called back around 16:30 and tried to assist to make changes to the policy. I informed her that unless I have clear communication lines regarding the policy updates or claims I would not be making any changes and that I was seriously considering moving my business elsewhere. She said she would ask Lucinda Daniels to call me. It is now 17:08, no calls.