SS
Samantha S

1 reviews | Active since Mar 2021

14 Jun 2024, 09:06

Momentum you rock!

My house was flooded and I contacted Momentum immediately for assistance. Nolwazi Ntamo assisted me throughout my claim. She listened attentively, reassured me that all will be ok. She always kept me in the loop and gave me constant feedback. I am so grateful that she answered my call that day!

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Replies (2)
Momentum Insure
Momentum Insure's reply14 Jun 2024, 09:49
Official
Good morning Samantha. 
Thank you for your continued journey with us. We always strive for service excellence, and to give you our client only the best. Thank you for insuring with Momentum.
Kind regards
Qhakazile
SS
Samantha S's update02 Jul 2024, 22:42
Reviewer Update
Suggestion: if a consultant, that a client has been dealing with is on leave, please could you nominate one other consultant to assist the client. I have now been approached by 4 different consultants who expect me to bring them up to speed regarding my flood crisis.
It has already been challenging to deal with the aftermath of the destruction and it's really tiresome to have to repeat the situation to 4 different consultants.
Dealing with one consultant eliminates repetition and miscommunication.