Momentum worst service EVER!!

Good Evening

I am lodging this complaint as I am very unhappy with the service that I did NOT receive from momentum.

We were in an accident on the 30th of September 2022. The claim was lodged with momentum and Promise Sadiki was the agent assigned to my claim. Since the claim was lodged with her I only received 2 emails from her.

She told me from the start I must send everything to her and communicate directly with her regarding any questions or queries that I have. The second email that she sent me was to request the sketch of the accident after this was sent to her on the 3rd of October 2022 as she requested.

It is now the 14th of October 2022 and still NO feedback. We have phoned a few times and every time they tell us that they can not provide us with information we must speak to Promise but she does NOT answer any of my emails you can speak to her and if you get someone else to speak to they make promises that she will phone us back and that just NEVER happens.

This is really the worst service that I ever received I am a loyal customer with good standing record with momentum but this is TERRIBLE to say the least.

We only have one vehicle we were told that this proses will take 3-5 working days were are going for the 3rd week now.