Momentum worst service. Avoid their insurance products

Worst customer service experience ever. My car hit a pothole. When it was towed away, I didn't know which panelbeater it had been taken to, now a week later , I still don't know where the car is.

To add insult to injury, I was then told they were writing it off. My question is, with this country being a giant pothole itself, how many cars per day does Momentum write off?

Today a courier came to my house to collect the Natis certificate and the change of ownership forms. I told him he's not getting any of those. I want my car back and I am willing to hire a flatbed to fetch it as soon as they tell me where the car is. Apparently this is a very difficult task for them. I am beginning to wonder if they know at all.

By the way, they told me the damage was R100 000 and the car was valued at R144 000. So I asked them why they don't fix the car as the repair costs are lower than the value of the car. Dololo.

Looks like I am in the market for new insurance.