Momentum worst insurance

I had lodgged my claim on 23 February. The Assessors report was finalised on 27 February 2023 where it was noted that parts had to be ordered for my vehicle. They were fully aware that parts must be ordered as they were not available in South Africa. Momentum authorized my claim on 18 March 2023, 14 days later. There was a delay on their part, internal issues which has nothing to do with me. Due this they authorised an extension my car rental. I had car hire on my plan. Now am over 50 days. I do not count that 30 days, am entitled to my 30 days. Now they wont further extend but they caused the delay but as per their policy the extra days is only for the delay period. My car is not yet repaired! What about the delay the they caused with repairing of my vehicle.

The panelbeaters indicated that they have an eta of 4 may for the arrival of the parts but they do have some of the parts at the moment. It will take another 15 days to repair my vehicle. I don't know when my car will be ready for collection.

This is unacceptable service! If they did not take so long with the authorization my car could have been almost ready. Terrible service!

As per their saying they do not have control about parts had this instance they clearly did, the parts could have been ordered already, in February when the report was completed and authorise my claim. Apparently they have been communicating with the panelbeaters. Thus they are of aware of the sistuation. I must now wait for my vehicle to be repaired. I am left destituted, as I will be without a vehicle until then. I will require a car until my vehicle has been repaired.

My point still remains the same, I need a vehicle until my car is repaired. I cannot afford to without a vehicle due to my work.

I am still experiencing aftershock from the accident and all of this is really making things worse. I cannot handle any further stressful situations, am now on medication due to all of this.