Momentum Vehicle Insurance Cover

Momentum Insure tops my list of the worst Vehicle Insurance company I have ever dealt with thus far! Not to mention that I used to work there once upon a time so, I wonder whatever happened to the quality of service I was well accustomed to and to which I praised wholeheartedly?

I had two incidents within a week and this is how my story goes... Incident 1 - Early May I had a tire puncture on a main road late at night, driving alone. I called momentum insure to assist with a tyre change - they instead called out a towing company to tow the vehicle to my home. After waiting for almost an hour I decided to call the towing guy on the number Momentum had sent me...the guy had no idea where he had to meet me...so I gave him the address as well as directions and waited a further 30 minutes before help was received.

Incident 2 - 5 days later a truck sc****s past me in traffic at a red robot. I call momentum to report the accident and the service was good at this point. After deciding on the preferred panel beater company and the date to take in my car, I enquired about the car hire on my policy which I insisted on at the time I took out the cover, only to be told that I had no car hire included in my cover, confused that this was the case I decided to request the recording of the sale of the policy. The call centre agent assisting me came back with a response that I did not agree to the car hire due to the additional costs involved. I did not believe this feedback and requested that the recording of the sale be sent to me. There was a form I needed to complete and sign for my request which was forwarded back to them. One week later no response. When I start enquiring about this the agent kept telling me that it takes time and one excuse led to another from authorization from the compliance department to "Your information requested is from another division as is being attended to" a whole 3 weeks later, so I decided to speak to the Team Leader who in turn continues the excuses with the delays of the recording and promises to call me back. All the while my car is in for repairs and I am stranded without a car in the interim.

I have had the world of faith in Momentum Insure and now I am so disappointed and not to mention frustrated with this company.

My advise to people out there looking for Vehicle Insurance - Be very weary and double check what exactly you are covered and paying for, if for whatever reason you are not happy move quickly, there are many reputable companies out there willing to provide outstanding service.