Momentum Vehicle Insurance: AVOID AVOID AVOID!

I am a calm person who believes in giving people (and businesses) a chance to 'do better' and improve themselves. My as yet unresolved, year-long struggle with Momentum Vehicle Insurance has been so appalling as to prompt me to want to help others not to make the same mistake I have. Please, please, please, if you are considering it as an option: DO NOT MAKE THIS MISTAKE!!!! I have not dealt with a single department within Momentum (including their chosen contractors) that has kept their word, or with which communication has not been an INCREDIBLE HASSLE, with delays stretching from weeks into months and now...a year.

My car's passenger door was damaged a year ago. Dent Tech, Momentum's panel beater of choice, made repairs that were so utterly shoddy that I had to bring my car back the very next day after receiving it. I have had to take my car back a total of FOUR TIMES, for them to 'fix' a job that should have been done the very first time, a year ago.

The first three times, I calmly brought my car in, and dealt with the inconvenience. The fourth time I involved Momentum. Clearly they could not be less concerned about how their customers are treated, by their contractors or by their own departnemts.

I have tried to place this ridiculous, YEAR-LONG battle to have my car fixed on record by laying a complaint. I have heard absolutely nothing further. Momentum complaints department seems to be as silent and as shoddy as the rest of this company. What should I now do?? Lay a complaint against the complaints department!?

One year later, I could not be more unhappy with the utterly appalling lack of service I have received from this sorry excuse for an insurer. AVOID, AVOID, AVOID.