Momentum us just a well known name...There's no truth in the Reputation!

Momentum may very well be a long standing fami**** name in the industry, BUT the claims process is pathetic!! My personal belongings and vehicle was ****** from my home. The claim logging process in all fairness was very smooth and looked very efficient, until I waited a week and half and had to call for an Investigator to contact me, because he was on leave an then a further week to come out and access the property. It just got worse from thereon as this *********** Investigator constantly needed mails and phonecalls to his job. I must have called the call centre and called the Investigator and then call the investigators boss over 35 times to get responses. Everytime I called they needed new evidence, documents, validation...most of which was submitted weeks or months ago. It's the FOURTH MONTH and after all my mails and phonecards only part of my claim was settled , a ****** vehicle I paid 3 full months premiums for to the bank !! My SPECIFIED JEWELERY that I paid a monthly premium for was DECLINED, and the excuses went on. The validation certificates and inception of new policies process is NOT REAL OR TAKEN SERIOUS AT MOMENTUM. THEY QUICK TO SIGN U UP UNTIL THERES A CLAIM and they find every excuse not to pay. They come up the "term and conditions ", the "small print" as they would put it, that they never disclose when you signing up. In my opinion and from my experience, THE DURBAN CLAIMS DEPARTMENT , VIRGULLE STEENKAMP AND NIEL FRANCIS are the poorest most pathetic team ever!!!! NO RESPECT, NO CONCERN FOR CUSTOMERS OR THEY CIRCUMSTANCES. I was treated like a ******** whilst I suffered the loss. My itergrity and character was questioned while my bank account was debited!!!! It's time we stop helping and allowing these mediocor claims officers to play God with pples lives!!

Momentum is just a well know name , Nothing else...Think twice before signing up good money for bad service!!