zW
zelda W

1 reviews | Active since Jun 2014

26 Mar 2018, 18:07

Momentum Unwilling to Process a Claim - Minus 2 for Service

After my first accident in 20 years since I received my licence an assurance company is not willing to process my claim. No policies or information was shared or agreed on and now just silence. I have since found out the damage according to an independant panel beater is the same as my access payment, so its definitely not worth it to process a claim or trying to process a claim with Momentum.

So save yourself a month of aimless phone calls and emails and join another insurance company. My friends (most of them) are with Momentum and will also be cancelling their policies as no one should be insured on paper on not have the real benefit.

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Replies (1)
Momentum Insure
Momentum Insure's reply27 Mar 2018, 12:21
Official

It is unfortunate that you have not had a favourable service experience and would like to apologise for that.

The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.

Kind Regards

Qhakazile