Momentum - Unresolved claim since December 2022

During December 2022, I was involved in a vehicle accident. To date, February 2023, the claim remains unresolved. The level of service received from Lutendo Mashele, Rowland Govender, Seipati Makekatlane, Saravan Govender; to name a few; has been beyond the point of being pathetic. Just from the list of names from all the individuals dealing with this claim, should be an indication of how unprofessional they are. There seems to be no proper process in place with them, to deal and resolve claims. I received a call today from Nonhlanhla Kumalo, blaming me for the delays. How can Momentum blame their clients for unresolved claims? Just poor, pathetic service. I would be ashamed to call myself an employee at this business.