MOMENTUM UNPLEASANT AND UNACCOMMODATING

My father passed away 31 July 2023. I have been trying to first of all change the banking details for the payment of the insurance (to enable the policy and cover not to laps), which was eventually done after numerous emails. The House contents was divided between the 3 kids, thus I have been trying to change the content contribution amount - without success. The house is unoccupied, because my mother is disabled and can't live alone - she moved into our house and my insurance will cover her belongings. Momentum only ensure the unoccupied house for 30 days. My insurance will cover it for 90 days. Momentum refuses to cancel the policy till the Executor of the Estate is appointed and have a letter to proof that. I have emailed the consultant and told her that I will cancel the bank payment thus cancelling the policy (which I don't want to do - but it seems that is the only option). Now the consultant tells me that is also not possible.....they will claim from the estate. I will never take insurance from Momentum and recommend anyone reading this to not take up insurance from Momentum ever again - they are not helpful and they are not accommodating, even in the face of loss of my father this has been very unpleasant and a fight I did not want to do.