Luckily they have one star employee!

<div>I recently had a 2 month battle with Momentum to pay for damage to my pool resulting from a lot of rain we had in Cape Town in June and July. They found every excuse in the book not to pay for the damage and I wrote many emails to get my point across. At one stage I had to wait 3 weeks for a report from one of the experts they sent to look at the pool and I got very little feedback from them during this time! I eventually appealed to the ombudsman for help and Nonhlanhla Cilo got involved in the matter. She gave me regular and very detailed feedback and eventually managed to get my claim approved. Nonhlanhla I thank you from the bottom of my heart for keeping my best interests at heart! You get a 10 out of 10 rating for going above and beyond to give excellent customer service! May you reach great heights in your career!</div>