NT
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1 reviews | Active since Mar 2022

22 Jun 2023, 14:22

Momentum Treats loyal clients like trash

Momentum without warning canceled my policies because they decided they weren’t making enough money on me. I’m now unable to get insurance from anyone else as I’ve had an insurer cancel a policy on me. Ive had policies with momentum for well over ten years. Ive had a claim in 2018, 2020 and 2021. Thats it. And now out of the blue in 2023 with no warning or reason they just cancel on me. Now i have a huge problem as I’m stuck with no insurance and momentum flagged me so I can’t get insurance from anyone else. 3 claims and they do this to me! Outrageous! And my last claim being almost 2 years ago. (These weren’t even big claims) If you’re really that money hungry you could’ve called and renegotiated the premiums if you’re so salty over a R5000 claim. But to just straight up cancel my policies, that shows how you value long term clients.

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Replies (2)
Momentum Insure
Momentum Insure's reply22 Jun 2023, 16:00
Official
Good afternoon.
Thank you for bringing your complaint to our attention. We will contact you to discuss the concerns raised.
Kind regards
Qhakazile
Momentum Insure
Momentum Insure's reply22 Jun 2023, 16:22
Official
Good evening.
We tried to contact you unsuccessfully on the contact number provided. May we please have your policy number so we can assist further.
Kind regards
Qhakazile