Momentum the not so great

Absolutely disappointed in a great insurance company. In April 2018 I was in a terrible accident that left me without a car, a claim was put through to my insurance company and I was assured everything would be taken care of. To my dismay I was left without a car for many many months and it was difficult to fix as I was the only one working in my household. I explained to the consultant that I desperately needed my car fixed as I work 40kms from home and it is not easy to travel to and from. Not only is my case still ongoing 8 months later but also I receive no updates no call backs absolutely nothing from the consultant who works in my case, which makes me think that they closed it without anything being resolved. I’d really like to know if it was work if paying over R900 for insurance on a monthly basis. I wouldn’t recommend anyone to join their insurance as they would be stuck in a rut like I am, and anyone one of my family members and friends have already moved away as I have told and explained to them my horrible and disgusting ordeal with such a massive company!