Momentum Supp**** Plumber Caused More Harm Than Good

<p style="margin: 18.75pt 0cm 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: 'Geneva',sans-serif; color: #555555;">As part of our building insurance with Momentum we get two free plumber call outs (including the 1st hours labour) per year. We made use of this on the 20th of March 2016 as we had a leaking pressure control valve. The plumber arrived at my home and said that the valve had to be replaced after a brief inspection. The valve was replaced and I paid the plumber for the spare part. </span></p> <p style="margin: 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: 'Geneva',sans-serif; color: #555555;">About a week later the geysers overflow outlet s****ed dripping water. This got progressively worse and I had to get a plumber to come and investigate. Upon investigating the overflow issue, I was informed that the Momentum supp**** plumber replaced the pressure control valve with a ****Pa valve instead of a 400kPa valve.</span></p> <p style="margin: 18.75pt 0cm 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: 'Geneva',sans-serif; color: #555555;">As my geyser is 400kPa unit the increased pressure was causing the geyser to overflow. I contacted Momentum regarding this a trough a fairly tedious process they got the original plumbers back to replace the pressure control valve with a</span> <span style="font-size: 10.5pt; font-family: 'Geneva',sans-serif; color: #555555;">400kPa unit.</span></p> <p style="margin: 18.75pt 0cm 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: 'Geneva',sans-serif; color: #555555;">I highlighted the R 800.00 call out fee and labour I had to pay the second plumber to come and diagnose the issue with Momentum on several occasions but I either get the run around or no response at all.</span></p> <p style="color: #555555;"><span style="font-size: 10.5pt; font-family: 'Geneva',sans-serif; color: #555555;">As the Momentum supp**** plumber initially replaced the valve with the wrong type and I had to pay for a plumber out of pocket, I feel that it is Momentum’s responsibility to reimburse me for the plumber I paid for. </span></p>