LS
Lance S
1 reviews | Active since Aug 2020
26 Feb 2021, 13:20
MOMENTUM SUCKS!!!
I had a burglary at my house 12 days ago and up until today my claim has not even been processed yet, let alone settled. I have been with Alexander Forbes Insurance for over 8yrs and have never had such atrocious service eversince they moved over to Momentum.
A whole lot of valuable items were ****** including my 2 vehicles spare keys. I have told them that because of their incompetence and lack of customer service those 2 vehicles are at extreme risk of being ****** because Momentum is aware that both spare keys were ****** out of my house. So if anything happens to those cars, they will be solely responsible for it.
I will most definitely be changing to another insurance company in the future.
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Replies (1)Momentum Insure's replyOfficial
02 Mar 2021, 12:29Good morning Lance,
Thank you for raising your concerns. We always aim to deliver the best service to you and unfortunately it seems we got it wrong. We will contact you shortly to assist.
Kind regards
Thank you for raising your concerns. We always aim to deliver the best service to you and unfortunately it seems we got it wrong. We will contact you shortly to assist.
Kind regards
Andrew
Momentum Insure's reply02 Mar 2021, 12:29
Official
Good morning Lance,
Thank you for raising your concerns. We always aim to deliver the best service to you and unfortunately it seems we got it wrong. We will contact you shortly to assist.
Kind regards
Thank you for raising your concerns. We always aim to deliver the best service to you and unfortunately it seems we got it wrong. We will contact you shortly to assist.
Kind regards
Andrew
