Momentum sucks

One star is too much to rate the poor service from Momentum. I logged a claim for lightning damage to a few appliances on 3 Jan 2023.Assesor came on the 6th of Jan 2023. Today is the 20th of Jan. They never call me or update me on the claim. I logged 2 complaints on their online system. I received smss that they will follow up in 2 days.... 2 days passed and no one followed up. Their service is so poor they don't even follow up on complaints. Every time I call them I hold for a minimum of 15 minutes, sometimes over 30 minutes. Today I called again after being transferred to and through they infrom me they will only replace my dstv decoder. Yet all my appliances are scrambled. Some of them flicker and go on and off like disco lights. What a disappointing joke! I asked to be transferred to the complaints department. They didn't answer. What a circus... I am so disappointed and dissatisfied. The manner in which they do business is unacceptable... Go read their ratings everywhere as well as on Facebook before you move to them. You do not want to do business with Momentum. I am waiting for my claim to be settled and by word of mouth the world must know MOMENTUM IS THE WORST INSURANCE COMPANY IN SOUTH AFRICA!