AN
Asanda N
1 reviews | Active since Apr 2018
26 Aug 2021, 10:33
Momentum such a Dissapointment
What a shame that I trusted Momentum so much and always believed that they were the real deal, it's totally the worst experience , they made me hold for over an Hour using my own airtime, and then consultants transferring me from one department to the other, first of all I never opened any insurance with you, and why is it so hard to cancel this, you even put this on my ITC, as a result I lost out on a application because you put this nonsense, please cancel your name on my ITC and remove my Identity in any of your things as this has negatively impacted my score and I don't have any insurance with you, while on that please provide me with the recording where I opened this cover
Helpful (0)
Replies (5)0
Replies (5)
Momentum Insure's replyOfficial
26 Aug 2021, 11:05Good morning Asanda.
Thank you for bringing this matter to our attention. We have referred your concerns to the relevant team and we will call you to assist.
Thank you for bringing this matter to our attention. We have referred your concerns to the relevant team and we will call you to assist.
Kind regards
Brenda
Brenda
Momentum Insure's reply26 Aug 2021, 11:05
Official
Good morning Asanda.
Thank you for bringing this matter to our attention. We have referred your concerns to the relevant team and we will call you to assist.
Thank you for bringing this matter to our attention. We have referred your concerns to the relevant team and we will call you to assist.
Kind regards
Brenda
Brenda
AN
Asanda N's updateReviewer Update
26 Aug 2021, 11:10Thank you, I will be waiting for the call hopefully with all the details that I asked for, call recording, the consultant and the date this cover was open
AN
Asanda N's update26 Aug 2021, 11:10
Reviewer Update
Thank you, I will be waiting for the call hopefully with all the details that I asked for, call recording, the consultant and the date this cover was open
Momentum Insure's replyOfficial
26 Aug 2021, 11:37Only a pleasure! the matter has been escalated to a team manager who will contact you to assist further. Thanks
Momentum Insure's reply26 Aug 2021, 11:37
Official
Only a pleasure! the matter has been escalated to a team manager who will contact you to assist further. Thanks
AN
Asanda N's updateReviewer Update
31 Aug 2021, 12:42I thought by now, I would received some form of feedback, my ITC is really affected by this, how or what must one do to get help from you Momentum
AN
Asanda N's update31 Aug 2021, 12:42
Reviewer Update
I thought by now, I would received some form of feedback, my ITC is really affected by this, how or what must one do to get help from you Momentum
AN
Asanda N's updateReviewer Update
06 Sept 2021, 11:50But Momentum, really need to get my ITC in order, even when you called me, you made it as though it was my fault that this Identity theft happened and telling me that you done everything according to the book on your side, can you please get this sorted with your Investigation team, I cant continue to have this appearring on my ITC
AN
Asanda N's update06 Sept 2021, 11:50
Reviewer Update
But Momentum, really need to get my ITC in order, even when you called me, you made it as though it was my fault that this Identity theft happened and telling me that you done everything according to the book on your side, can you please get this sorted with your Investigation team, I cant continue to have this appearring on my ITC