Momentum stuffs up Alexander Forbes Service

I used to be THE happiest Alexander Forbes SI client. I used to sing their praises whenever the issue of insurance came up in conversation. Since the Momentum takeover it has gone from the BEST to the absolute WORST. I feel so sorry for the AF staff that have to deal with what were once happy clients to now incredibly frustrated clients. I had a claim authorised weeks ago - advised by the assessors. I am yet to receive payment. The only person who tries to help is my original AF service person, but her hands are tied. The rest promise to feed back and promise to feed back but it is always me having to chase them At nearly R10k per month for insurance, one would expect a level of service even better than before. It seems Momentum has stuffed this whole alignment process up. So this insurance renewal season I will need to shop around. Sadly.