Momentum STI owes it to a great consultant.

<p>On the 18th of I was involved in an accident with a taxi. I called MSTI and my claim was handled with the utmost level of efficiency and professionalism by one,Tukedi Pitsi. Unfortunately she had to take special leave and my case was handed over to someone else to manage.</p> <p> </p> <p>At this point everything fell apart and my claim was grossly mismanaged and I only found out 31 days after the incident that my car had still not been touched. Upset and angry that my rental was cut short and repairs to my car were unnecessarily delayed I called momentum today to enquire about the way forward as I felt that as a client, I was voilated. </p> <p>To my surprise, Tukedi was on the other side of the phone and she managed to handle my complaint andco cerns with the same excellent standard. In an hour she returned to me with news that work on my car was resuming and that I got a rental for approximately the same time needed to repair and have my car ready. It may not change the unnecessary delay on my car repair, but I have never seen such a profound level of customer care and professionalism.</p> <p> </p> <p>I owe it to Tukedi Pitsi for saving the day, a super consultant indeed. I guess I wont be needing that official complaint letter to MSTI any more.</p> <p> </p> <p> </p>