AM
Albert M

1 reviews | Active since Mar 2011

13 Feb 2025, 14:06

Momentum STAY AWAY

The worst service I ever experienced. I hit a warthog on the R4 outside Rustenburg on the 28th November 2024. The so called assessor assessed the car without the presence of a qualified panel beater. He then send me to his friend in Boysen's where I am in Benoni. I rejected the claim and went to a proper panel beater for a second assessment. Needless to say the second assessment was nearly 90% more than the first.. Momentum was not interested in having a second assessor looking at the car. Neither were they prepared to recommend another panel beater closer to home. Even the ombudsman gave me a cold shoulder. Today 2 and a half months later my only choice was to sign a disclaimer for the payment of approximately 10% of the real damage. Al I can say. STAY AWAY FROM MOMENTUM!! STAY AWAY

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Replies (2)
Momentum Insure
Momentum Insure's reply13 Feb 2025, 14:56
Official
Good day Albert.
Based on the outcome of the claim submitted you selected to approach the offices of the Ombudsman for Short Term Insurance disputing the findings and currently pending their adjudication. 
Kind regards
Qhakazile
AM
Albert M's update13 Feb 2025, 15:18
Reviewer Update
The Ombudsman gave us 21 days to resolve the problem. Do you expect me to wait another 21 days if there is nothing forthcoming from Momentum. Think again. The long and the short. Momentum does not care about there clients. Why after many requests was this matter not escalated to a board member someone that can stomp on the incompetence. People out there STAY AWAY. What Momentum Say and what they done is as far from each other as the East from the west. JUST STAY AWAY.