MN
Maphare N

1 reviews | Active since Jul 2011

22 Apr 2019, 21:04

Momentum sneaky as usual.

Momentum is trying to be sneaky and repudiate my claim, i was involved in an accident about a week ago i logged a claim with them, which after few days i was told that they appointed assessor to go evaluate the damage on my vehicle, now after a week they come to me and tell me that there was a claim, which was windscreen replacement that happened in 2014, which i never disclosed to them, which should have affected by risk profile. But funny enough is the very same vehicle they referring to in later moved it to them to insure in 2016 if i'm not mistaken, which was later involved and an accident and they wrote it off themselves, and i insured the current then after, since then i never had any claim, but now they telling me about 2014 claim, which wasn't an issue when the wrote off my car in 2016, but an issue in 2019 on different vehicle, are they trying to tell me that they have Two risk profiles linked to me? like really now?

0
Replies (3)
Momentum Insure
Momentum Insure's reply22 Apr 2019, 21:20
Official
Thank you for bringing your concerns to our attention. We have received this matter and we will contact you tomorrow morning to assist.
Kind Regards 
Qhakazile 
Momentum Insure
Momentum Insure's reply23 Apr 2019, 13:04
Official
Thank you for taking our call. We confirm that you have been assisted and this matter has been resolved.
Kind regards
Qhakazile
MN
Maphare N's update23 Apr 2019, 18:29
Reviewer Update
You insurers like to take chance, and advantage of your customers.