Momentum sleeping

I have recently had to claim on my motor insurance covered by Momentum. After enquiring on procedure with minimal response I have completed claims sheet, police affidavit and quote from local panel bearers. Since then nothing happened. On my query I am informed with a list of repairers of which none are in my town. I then recieved a call from the assessor who now needs to assess my vehicle after I had sent photos of the minor damage. I am then referred to another repairer also not in my town of residence. The fact that even after enquiring there was no guidance and when doing what should be done I am informed to redo it all now that they have been woken up by my irate email is unacceptable. To also gave your vehicle repaired.in another town even if it is the neighbouring town is also unacceptable. Momentum need to communicate efficiently and timeously which was not done and indicates a complete.lack of respect towards the client.