Momentum Short Term refuses to give me any service not even bad service.

I have submitted a claim in December. It took them more than a month to send the assessor, which was upsetting but we let it go. Then we were informed that we can get a plumber to fix the problem and we will be refunded. I have been battling more than a month to get the monies refunded. I have sent numerous emails without any response. When I phone the call centre the person dealing with my case is never available. I sent her emails and received no correspondence from her. I contacted Momentum to give me a contact email for the complaints department and they could only give me a phone number. I wanted an email so that I can track my correspondence. I really need help.