Momentum Short Term insurance - worst service ever and look for every excuse not to payout claims.

The worse service ever, we had a power surge at home and I have notification as proof. Due the the power surge our fridge P.C board was damaged, momentum sent someone out that did not work on Fridges to come assess the fridge. The report was made and advised it was the compressor and it was wear and tear.

We got a second opinion from a company that repairs Fridges and they advised it was in deed caused by the power surge and not wear and tear.

I then contacted momentum who was so rude and unwilling to assist advised that the claim was rejected.

So I went ahead and got the compressor replaced with a third company that specialize in Fridges only to find out that the damages due to power surge was the P.C and the compressor was not even the issue.

I then contacted momentum to advise what happened and was dealing with the team leader who told me that I need to contact the ombudsman as she is not entertaining the claim. I explained to her that the claim was rejected due to the compressor not working and reason for that was wear and tear. However I replaced the compressor and the fridge is still not working because of damages to the P.C board. she advised that she is not interested.

I cannot believe I have to deal with such bad service from a company we entrust with taking care of us.