Momentum Short Term Insurance - Slow and inefficient

I am a new Momentum client and this is my first claim with them. Having moved over from Outsurance I am surprised and very disappointed with the customer service I am receiving. With Outsurance my claim was dealt with quickly and painlessly and they were always a step ahead. With Momentum they have been extremely slow and no one contacts you or lets you know what is happening with your claim. You as the customer have to keep phoning them and following up. It is really frustrating! Maybe Outsurance has spoilt me but I am not used to dealing with this type of inefficiency when claiming.

My assessment was conducted on the 6th of July, I heard nothing from momentum so I phoned them, they said they would send me an email with all the details for the repairs to my car. I am still waiting for this. My husband has also experienced bad service from Momentum when he had to claim in the past. I am really regretting my decision to move to Momentum!