Momentum Short-Term Insurance - ********** Service (Again)

This would be my second claim with Momentum STI. I can understand repairs to vehicles take time but I am utterly disappointed with the manner in which my claim has been handled. After the claim is captured, you do no effort whatsoever to ensure the claim is processed properly!

Momentum operators that give me feedback about my vehicle's progress make up stories and generate generic replies as opposed to real-time feedback. I had to phone the panel beater myself several times and the panel beater also gave me regular feedback but was held up on numerous occasions waiting for Momentum.

The assessor took a week to come out to inspect my vehicle - a week wasted on my car rental option.

Momentum never claimed a new windscreen - I had to call Momentum myself to order the glass and then contact Glasfit and then contact the panel beater - ridiculous!! Another week wasted!

My car has been in repair for nearly two months. My car rental option has expired long ago and I now have to rent a car on my own account because of Momentum. Do they care that I need a vehicle to get to work and that this is costing me a fortune due to their slow response?!

Not happy at all... worst part is, Momentum will simply hike my premium an offer no assistance from their side. I have to continuously motivate and drive things from my side - what do I pay a premium for?!

After many years with Momentum STI, I think I've finally had enough. Will be leaving once this claim is finalised.

I have to revert to Hello Peter all the time because Momentum's complaint system is non-existent.