Momentum Short Term Insurance - Claim

Let me be clear here , this is the worst service I have seen from an insurer and a “Panel beater “ When was ATH received? As per email: 2 When was the vehicle booked in for repairs? Booked: 24/04/2024 Why book a car in when you don’t have the parts? Clear oversite form management or plainly you don’t care about the client.

When were parts ordered? 16/04/2024 So you only got approval on the 16/04/24? The claim was logged 12/03/24 on Momentum side and booking scheduled between us and panel beater on 4/04/24 correct? When were parts received? 03/05/2024 Question, if the parts was ordered when the car was scheduled it would have been available on time correct? Were there Additionals and what were they? Yes, Repair on Front Bumper, Repair on Bonnet, Repair Front Bumper Carrier and paint. We raised a complaint about noise coming from the below of the car and was told that the “Panel beater” must request additional approval form Insurer. I am no expert on cars, but don’t you do that as a standard when a car is in an accident? Oversite form management again? When were the Additionals sent to Net Assess? 30/04/2024 When did Net Assess ATH Additionals? 02/05/2024 When were the additional parts ordered? No Additional parts were ordered When were the additional parts received? No additional parts were ordered

What is the current progress of the repairs? Vehicle is currently in Paint Preparation What is the estimated date of completion? Estimated Completion Date: 10/05/2024 (Almost 2 months after the accident) What was the delay if it was not a parts delay? The Headlight was ordered on 16/04/2024 and only arrived on 03/05/2024, this caused the delay in repairs. Delay in repairs? Could the car not have been completed and when the headlight parts came just be installed on the day of arrival? Out of all the complaints and requests for update we got the below :

Your vehicle won’t be released before paying excess. Pathetic service from all applicable parties. Sabata (Sylvia) Malobola (claims handler - Momentum)

Sylvia, you are the claims handler for Momentum, our insurance company.

Which up to yesterday has never once been in contact with us since the day (12/03/2024) the claim was registered.

And up to now has not commented or communicated with us regarding our questions, queries, or complaints.

May I take this moment to tell you that your service as a Momentum employee is utterly unprofessional, pathetic or rather may I say NO SERVICE at all.

Sylvia, this is YOUR job to sort this matter out, as we are YOUR client. And we expect you to be in contact with us within the next 48 hours with answers.

Regards

Barend & Madeleine Liebenberg