Momentum Services are bad

I was involved in a car accident. My car was assessed and considered a write off. Because the car was in my name, Momentum asked for the spare keys and car registration papers. Everytime they needed something from me, I made sure I provided well within time. Here's my story throughout the whole claim issue. When my car was a write off nobody called me to let me know what was happening, I just received an email saying that they needed spare keys and car registration. I waited and no one made contact with me. I had to call to figure out what was happening, the lady then only told me the value of my car and explained things to me. Okay, I waited for like over two weeks before someone could come and get the registration and paperwork (throughout this time, I've been contacting Momentum to let them know that no one has has come. No contact or whatsoever from Momentum). After the collection of my car registration (which was long overdue) I had to wait another week for Momentum to send me an sms and email saying that my claim was authorized, no further instructions. So then I waited for week thinking someone would call me back to confirm my bank details. Nothing, no calls, sms or emails. I then called the Momentum only to find out that there's a settlement form that I needed to complete (a settlement form I was never informed of) okay I asked for the form to be sent to me as I needed my money to buy another car (the courtesy car hire was already 30days old and I had to return it, I now had no transportation). The person sent me a settlement form that belonged to another client. At that point I'm thinking "what happened to POPIA?". I really didn't wanna get anyone into trouble so rep**** and told that person that I had received the incorrect settlement form. No apologies, no reply no calls. No correct settlement form. Nothing. I sent another email telling these people how unprofessional they are, and I called Momentum again to inform them of the unprofessional service I've received, the guy who answered then promised to have my settlement letter sent. To my surprise, when speaking with this last person, my car value had dropped by R2 000. I just couldn't understand why and how. I was so much better off with Miway and auto and general insurance. Momentum is the worst. It's been over a month since my accident had happened and since I reported it, and this time I have been the one calling and doing follow-ups. This incorrect settlement letter belongs to a white person and it was drafted in a matter of less than a week since her accident. I didn't wanna play the racial card here but clearly there's some kind of ************** going on there.