momentum service disaster

<p>Good day Sir/Madam</p> <p><br />I have lodged a claim with Momentum on the 19 May 2017 with reagards to my vehicle registration HGB 920 EC. The consultant I was dealing with is Sean Michael. I took my car in for an as*****t at Elegant Square on the same day. I had informed Sean that I am not comfortable with using Elegant Square beacuse of history with bad service I have with them. I asked is there any other dealership I can use here in East London, and it appeared that MOTORBAKE is the only other alternative I got from momentum or I have to use a disclaimer. I was willing to take the disclaimer, but what I realised is that there is not even a single panel beatr that was willing to fix the car on the amount that was offered for the disclaimer as it was too low. I sent Sean the quoations I received from two panel beaters ( General Motors approved), one of them was motorbake. I had no other alternative but to use motorbake ( which is the only other panel beater here in EL, apart from Elegant Square that is used by Momentum). I took my car in for repairs at motorbake about two and half weeks ago. In the process I requested car hire for a month as stipulated in my contract. The following are some of the problems I am encountering with this claim:</p> <p>1 I constantly have to be the one that make calls and enquire about the progress with regards to the claim. Sean will promise to call and would never do so. Even when I do call I struggle to get ahold of him beacuse he is either on lunch, has left the offce or on another call. There would be a note left on my claim to get him to call me back ( of which my calls are never returned). </p> <p>2. My second challenge relates to car hire. I have just learnt that momentum only uses Avis as their only rental company, which is unfortunate for me as I have a problem with Avis since we still have a pending dispute and they cannot offer me their services. I was informed that I can only get paid the amount of money momentum pays to Avis R188 ( which is a discounted amount per day and the car hire companies rates here range from 275 to 390) I have to pay the difference myself to other car hire companies. In my contract, it was never stipulated that I have no choice but to use Avis. I cannot afford not to have a car,as I use this car to go to work meetings . Sean has made it clear to me that it is not Momentums fault that I have a problem with Avis as that is their only service provider.</p> <p>3. Last week I received a call from Sean that Motorbake said they cannot fix the car, and suggested that I take the disclaimer route. I went to them to understand what the problem was and was told that assertion was never made . He later told me that he has sent authorisation to Motorbake to carry on with the work, and later sent another email stopping the authorisation till further notice. When I ask him what step I should take now he informs me that I am the one who chose motorbake, had I taken the car to elegant square this would have been avoided. Lat week Momentum called me and told me motorbake is too expensive and they want to take the car to Dube Auto, I did some research and realised that this panel beater was not in both Momentums database nor GM approved. It is exactly 8 weeks since I have lodged the claim and and my car has not yet been touched. I have utilised the car hire option till the full month and now do not have a car.</p> <p>Please advise as to what step I should take going forward.</p>