Momentum **** insurance

This has been the most frustrating claims process ever. Over 3 weeks since my accident and nothing has been done, they only appointed an assessor after I followed them around to come interview me about events that happened 3 weeks ago and nothing has come out of that. The appointed individual is completing ignoring my emails and never gave me contact details. When you call they will put you through up every department they have but the one you need help from. I’m beyond disappointed and frustrated that my car won’t be fixed before the bed year. The accident did not even involve other parties so not sure what’s so difficult. Taking out the insurance was a matter of a few minutes but claiming is taking over months now. The worst insurance ever!!