SM
Sibusiso M

1 reviews | Active since Dec 2024

09 Dec 2024, 10:17

Momentum Safedayz

I have been experiencing a number of issues with the momentum Safedays App, more recently than in the past. Naturally one wants to maintain a healthy score not only for the rewards but to maintain stable premiums. In the past I have questioned some of the scores that I received but dismissed them as my overall score was still within limit, however of late the App has relegated me to a horrible driver. of all the examples that I have these are some of the more glaring ones. 1) On a road that is less than 1km I received a 10% score for Speed, mind you this road has never been measured in the past as the journey was previously to short, my acceleration is at 99%, braking is at 97%, cornering is at 99%. This same road has multiple traffic lights. To add to this the time is 07:30 meaning peak traffic, how is all this possible> 2) On multiple occasions I receive a score below 50% for breaking and acceleration, when I look at the incident's the severity is low and on occasion it has been medium. The result is the same I receive a low score. 3) I have instances where I go to the shops in my area the same shops that I always use. Now all of a sudden, I receive a low fami****ity score. These are the exact same shops I always visit close to my place how is the fami****ity low? 4) The time-of-day issue for me is somewhat contentious however I am now receiving a low score on time of day at 17:00 in the afternoon. Is the expectation that we are all supposed to be indoors by 16:00 now?

5) I have noticed that when I am parked for some reason the App registers that my car is driving in circles around itself.

What has become clear of late is that my score is kept between 78%-79%, this feels very deliberate in my opinion. Like I mentioned I wasn't ecstatic regarding the score that I was getting but now this is ridiculous. My thinking is that these are elements that could be used to refute a claim in the future and there is clearly something wrong with the app. I was happy to activate the app because I am a safe driver but of late, I am questioning how this information will be used against me.

0
Replies (1)
Momentum Insure
Momentum Insure's reply09 Dec 2024, 10:35
Official
Good morning Sibusiso. 
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into this to assist you as quickly as possible. 
Kind Regards
Qhakazile