Momentum *******.

We have fully comprehensive Household insurance with Momentum, covering the structure and contents, including fridges with its contents. Due to what we believe were Eskom power surges a fridge/freezer and a stand alone freezer stopped functioning and the contents went off. On discovery of this on Saturday 11th November we sent Momentum an email informing them that we have a claim. The response was an automatically raised email informing us that they would be in contact with us shortly. No contact was made by Momentum and in desperation we had the appliances repaired at a cost of R850. The spoiled contents we kept until Wednesday 15th November, hoping the Momentum would contact us and send out an assessor. Again we sent Momentum an email, and again we received an automated reply confirming that they will contact us. No contact was made and today we phoned, but were kept holding for over 15 minutes. Momentum are very quick to bank through debit orders on my bank account, but when it comes to responding to possible claims where they have to do some paying, death rules!