1 reviews | Active since Jun 2017
Momentum Rejects Vehicle Claim
<p>I was in a car accident in April 2017, I lost control of the vehicle as it was raining and collided against safety beams or guard rails situated in the middle of a freeway. Momentum appointed a Specialist to determine the speed i was travelling at before the accident. They went as far as going through the computer box of the vehicle and checking the differentials (Dont know what is that ). They could not establish the speed of the vehicle through my vehicle tracker because my tracker was only for recovery. I received a report from Momentum informing me that my claim was rejected (Repudiated) because they allege that I was speeding at the time of an accident and I was supposed to exercise caution and that the DSC button (Slippery button) was switch off at the time of the accident, if it was switched on, the vehicle could have not spinned or lost traction, so interesting to say. At the time of the accident I was not driving at the speed mentioned by their Specialist and the DSC button was switch on and has always been on since December 2015 when we bought the car and I have been driving that make of the car for 7 years now. For now i will not disclose the manufacture of the car but it is one of the well known sedan cars around. I have taken this matter up with my attorneys and we are preparing summons against Momentum as i write this review. I can't wait for the day in court against Momentum Specilaist and the Manufacturers of the car because they (Manufacturers) have their own side of a story to tell. I will keep you guys updated on the developments even if its after 5 years because this insurance companies are ripping us off, by the time you need them most they will interogate you as if your a ********. My advise to all of you looking for vehicle insurance is don't consider Momentum as your prefered insurance, you need to look at other insurance available in the market. For those people that are still with Momentum please look out and its never too late to change to another insurance company. In closing, I will never ever associate myself with Momentum anymore and even in my line of duty I will discourage the workers not to join any of the Momentum products be it ''Provident Fund'' or Household etc. I will have my day in court with Momentum and surely that day will come. Thanks</p>
We’re so sorry to hear that you feel frustrated and disappointed by the claims process.
We aim to treat all our clients fairly by assessing each claim on its own merits, and our most recent OSTI results are confirmation of this undertaking. However, if you feel dissatisfied with the decision and a mutual agreement cannot be reached, you have the right to take the matter to OSTI, who will assess the matter fairly and objectively.
Kind Regards
Qhakazile
Customer Relations Team
We’re so sorry to hear that you feel frustrated and disappointed by the claims process.
We aim to treat all our clients fairly by assessing each claim on its own merits, and our most recent OSTI results are confirmation of this undertaking. However, if you feel dissatisfied with the decision and a mutual agreement cannot be reached, you have the right to take the matter to OSTI, who will assess the matter fairly and objectively.
Kind Regards
Qhakazile
Customer Relations Team
