1 reviews | Active since Mar 2011
Momentum refuse to pay for a claim that was submitted by their client for an injury taken place on their property.
Good day On 28 September 2024 I was in a freak accident at one of momentum's clients property. A concrete block with a rusted sharp pen in it and poles were left on the sidewalk where pedestrians walk. There was no danger signs nothing for more or less than 2 months, so whenever someone pass there they must be careful not to fall. I'm living opposite these premises and on the 28th of September I went to get some fruit from a shop situated on that premises. When I came back I was looking for oncoming cars so that I can cross the road, the next minute I was on my face, I got up with a foot that was cut open where blood was running on the pavement side, nose bleeding profusely and a broken tooth. I called one of the shoppers for help, he asked if I knew anyone I said no and he called the security from the complex I'm living at. They carried me across the road and a colleague came to fetch me. I went to emergency they try to stop the bleeding but it kept on bleeding eventually the emergency staff succeeded with some stitches but it kept on bleeding. They did a scan found that my nose was broken and I lost a tooth and a lot of blood. I had to get an emergency operation for my nose, which is still painful. I'm in and out of hospital, lost a lot of blood, blood infection and infections. All I want to know who must pay for all of this?? I had a meeting with Mr Rix who told me that they will only pay for co-payments doesn't matter if his client admit guilt. Himself and his client have the video footage of how I felt and that's why he's client took responsibility. Mr Rix and one of momentum's assessors had the audacity to call my employer, my employer told him that this happened outside my working hours and he will not interfere because it got nothing to do with my work. Momentum for such a big company is the feedback I get regards a claim pathetic, I have a lot of medical bills. Mr Rix you are definitely not the right person for this job. If I don't have feedback in the next 24 hours I will take the matter further. Don't push me Mr Rix!
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into this to assist you as quickly as possible.
Kind Regards
Brenda
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into this to assist you as quickly as possible.
Kind Regards
Brenda
Demushuwa properties Windhoek
Demushuwa properties Windhoek
They are the worst insurance company to deal with. They quick to take your money but when they have to pay they have a lot of excuses.
Mr Rix never contact me he can't face his own battles.
Momentum is not a good insurance company.
I will expose them on every social media platform.
They are the worst insurance company to deal with. They quick to take your money but when they have to pay they have a lot of excuses.
Mr Rix never contact me he can't face his own battles.
Momentum is not a good insurance company.
I will expose them on every social media platform.
