Momentum Problems

Hello, i am writing this as i am now tied, fed up with the lack of communication from momentum employees who handle our claims. i am still waiting for the consultant to come back to me about 1. my tow bar module, Momentum cant find some recording so its now my probelm 2. my SUV was ****** second time the first time i had to pay an external party to clear my vehicle which momentum refused to compensate me even with proof. Now the second time around it still shows ****** on the E NATIS system at the licensing office and consultant wants me to go clear it. I was supposed to get my Vehicle back in the same order before the hijacking. it's not fair that i have to run around. What if we are using that vehicle and the police start shooting at us because its ******. Is momentum not worried about my family. I am highly stressed with all this, if that was the case Momentum have paid me out and it would have been better. I have been for the last 5 months to get proper feedback from the consultants. this must be the worst insurance company to have. My friends have better experiences with their insurance companies. Please Momentum can you sort my vehicle out.