Momentum - Poor, poor service; in fact, no service at all.

For a long time, I was happily insured with Alexander Forbes Insurance Co. I enjoyed such great service from Alexander Forbes. Then Momentum Insurance bought off Alexander Forbes and that's when the problem started.

Whilst away, my home was flooded. I had extensive damage to tiles, cupboards collapsed, my book collection was damaged.

So, I contacted the Momentum Call Centre for assistance. Two calls over two days and a plumber was not sent over!

Then I submit my claims. The tile damages get rejected. Momentum states that these were not fitted properly and that the flooding was not the cause of the damage. How outrageous? Perfect tiles, flooding and then imperfect tiles; hell, what else could have cause this damage.

My claims for the cupboards and books have not been addressed. Its been over a month and I have not received a response. Phone calls never get answered. Emails are never rep**** to!

I would not recommend this company to anyone.

Momentum - the trust relationship is broken. I'm done!