KR
Khomotso R
1 reviews | Active since May 2013
23 Jan 2024, 16:51
Momentum Policy
I have a policy with Momentum that was migrated from Alexander Forbes (which has been my insurer for years). I Called the momentum today as I need a locksmith for my home and was told they won’t pay for this service as there is no ”emergency ”.
I’m lost for words
Helpful (0)
Replies (3)0
Replies (3)
Momentum Insure's replyOfficial
23 Jan 2024, 16:57Good afternoon K****tso.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to look into the matter raised and we will contact you to address all your concerns.
Kind regards
Brenda
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to look into the matter raised and we will contact you to address all your concerns.
Kind regards
Brenda
Momentum Insure's reply23 Jan 2024, 16:57
Official
Good afternoon K****tso.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to look into the matter raised and we will contact you to address all your concerns.
Kind regards
Brenda
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to look into the matter raised and we will contact you to address all your concerns.
Kind regards
Brenda
KR
Khomotso R's updateReviewer Update
23 Jan 2024, 17:07All of a sudden momentum decided to dictate what is urgent / what is an emergency and what is “just locked room”?.
What if I need to get ready for night duty? What if my medication is in the room? What if I need a laptop charger for an important online meeting I need to attend?
If this situation is indicative of what technical stance they will opt for when I one day need them the most, then I NEED TO FIND INSURANCE fast!
What if I need to get ready for night duty? What if my medication is in the room? What if I need a laptop charger for an important online meeting I need to attend?
If this situation is indicative of what technical stance they will opt for when I one day need them the most, then I NEED TO FIND INSURANCE fast!
KR
Khomotso R's update23 Jan 2024, 17:07
Reviewer Update
All of a sudden momentum decided to dictate what is urgent / what is an emergency and what is “just locked room”?.
What if I need to get ready for night duty? What if my medication is in the room? What if I need a laptop charger for an important online meeting I need to attend?
If this situation is indicative of what technical stance they will opt for when I one day need them the most, then I NEED TO FIND INSURANCE fast!
What if I need to get ready for night duty? What if my medication is in the room? What if I need a laptop charger for an important online meeting I need to attend?
If this situation is indicative of what technical stance they will opt for when I one day need them the most, then I NEED TO FIND INSURANCE fast!
KR
Khomotso R's updateReviewer Update
23 Jan 2024, 17:13First there was back and forth about my address since your system conveniently forgot there is a Sandown in Cape Town, and then there was a switching of telephone lines by the agent citing that the previous line had dropped while the line was in fact active- then I knew they trying to deviate from the main recording to a supervisors line (which not always recorded).
If this is how all customers are treated then I really am bothered right now.
If this is how all customers are treated then I really am bothered right now.
KR
Khomotso R's update23 Jan 2024, 17:13
Reviewer Update
First there was back and forth about my address since your system conveniently forgot there is a Sandown in Cape Town, and then there was a switching of telephone lines by the agent citing that the previous line had dropped while the line was in fact active- then I knew they trying to deviate from the main recording to a supervisors line (which not always recorded).
If this is how all customers are treated then I really am bothered right now.
If this is how all customers are treated then I really am bothered right now.