Momentum, please get your house in order!!!!

I had an accident and I was send to a panel beater about 5 Km from my house for assessment. When the time came to book my vehicle in they had assigned a company in Sandton, Proline (RenewIt group, about 40kms away) to fix it. I told them that I needed my vehicle the following Friday afternoon. They promised me that it would be done by then, Needless to say it was not done on time and they wouldn't help me with a replacement vehicle (bakkie or similar with tow bar) I needed. My question is why didn't Momentum just assign to panel beater closest to my house and why use Proline? Look at all the bad reviews here on Hello Peter for Proline