BM
Bizolekhulu M

1 reviews | Active since Feb 2020

25 Jul 2021, 12:27

Momentum ****piest Of Them All !!!

I am taking these ****** to the Short-Term Insurance Ombudsman. That sentence alone should tell you volumes about Momentum Insure/Momentum SA.

Possibly the worst insurer in South Africa and beyond. Momentum Insure/Momentum SA, whatever they call themselves, are $#!t. Calling in to be assisted is a mission, as you will be on hold for longer than you have airtime for the call, then eventually after listening to their ****py elevator music. When you finally speak to some half-competent human, who then tells you that they will transfer you to “the right department” after waiting for eternity to be attended to, some of their staff are unprofessional. They have an attitude like they would rather be not speaking to you at all. Besides that, these ****** took my money every month. On the 16th of June 2021, I had an accident on the M5. A concrete block was intentionally placed in the middle of the road. My vehicle was severely damaged as a result. I put in a claim and the first indication of how **** Momentum is. First, they took too much time to send out their claims investigator, because they sent him to the wrong province. This resulted in an R16000 storage bill for the vehicle, which in their rejection letter, they will not pay. The claim is again rejected because of a previous claim for an accident which I was not involved in which was rejected by another bull**** insurance company called MiWay. Simply because I did not disclose this during their ****ty telephone calls. Momentum Insurance, left me in a lurch at a time when they promised that they would be there for me. They are the worst of the worst and I am taking matters up to the Ombudsman. And the thing that really ground my gears, was that a week or two after they told me that my insurance had been terminated, they still took (monthly premium) money out of my account still. WOW!

0
Replies (1)
Momentum Insure
Momentum Insure's reply25 Jul 2021, 16:52
Official
We acknowledge receipt of your complaint. Please allow us an opportunity to look into this matter first thing on Monday and we will contact you.
Kind regards
Qhakazile