JN
Jennifer N

1 reviews | Active since Dec 2012

05 Oct 2021, 12:22

MOMENTUM PATHETIC SERVICE

Momentum deviates from normal procedure to enrich certain individuals. Norah Dirading was in the process of finalising a claim . She contacted my dad and told him to send a quote for the items to be replaced. She said " LOOK ON THE INTERNET AND SEND ME QUOTE TO PAY" My dad did this, and thinking that the claim was finalised he DUMPED the broken items. Today someone else needs to benefit and lo and behold , An assessor phones to REASSESS the items in question.

This is the second time an assessor is sent to the premises. The first time he drops hot water on the item to check for faults. Obvioulsy ICE will melt with hot water.

DISGUSTED AT THE NUMBER OF MIDDLEMAN THAT GET PAID AT THE EXPENSE OF POLICY HOLDERS . DISGUSTED WITH THE SERVICE RENDERED BY MOMENTUM.

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Replies (2)
Momentum Insure
Momentum Insure's reply05 Oct 2021, 12:30
Official
Good afternoon Jennifer.
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with the feedback provided to you on your claim. We have escalated this matter to a team manager who will contact you to assist further.
Kind regards
Brenda 

JN
Jennifer N's update07 Oct 2021, 13:45
Reviewer Update
Momentum Insurance kindly refrain from your WHITE assessors intimidating policy holders.
Your assessor was very rude when I refused him entry into my premises. This is a new South Africa, and we should not be forced to deal with this ****