Momentum only assessed half the damage to my car and never calls me back

I was involved in a six car accident on 27 September 2018.

Momentum only authorised an assessment of the damage of the back half of my car and tell me that the damage to the front half of my car in not related to the same accident. Have you ever heard such a ridiculous thing? I have a police report, eye witness accounts and the information of the other drivers of the other 5 cars and all this proves that the front half of the car was damaged during the very same car accident.

Every time I call Momentum, the person handling my claim puts me on hold for over seven minutes at a time and her manager refuses to speak to me when I ask. When she finally takes me off hold she has no resolution. So what did she put me on hold for in the first place??? They also don't reply to any of my emails and I even emailed of their employees in one of my emails. They have only called me back twice over the past month, that is how long it has been since the accident.

My car is at the panel beaters and they say that Net Assess, the assessors assigned by Momentum, have only done the assessment on the back half of the car. What the hell?? Everything about this situation is so unbelievable. The panel beaters say that the parts that they will replace on my car are almost at the shop but they cant repair the front half for me because Momentum has not authorised it.

This means that I will drive around with a damaged car and there is nothing I can do about it unless I take the money out of my own pocket to repair it. I don't even know the extent of the damage in front because it has not been assessed.

The panel says that he will be done with my car soon... the back half obviously... Then I must pay the excess and they only repaired half my car... This is not fair and I don't know who to complain to anymore. Everyone just keeps ignoring me.

Really disappointed in their terrible service.