Momentum offers the worst customer service

I am insured with Momentum for all my short-term requirements. Due to the flooding in KZN during January 2024, my property experienced significant damages. I logged a claim on 15 January 2024 and as at today the substantial part of the claim has not been resolved. I follow up on a continuous basis with Momentum with no resolution in sight. There are always excuses of the claim is with management for approval, the calculations were wrong or the assessor has not sent the report. It is really frustrating that the service delivery is so poor and there is absolute no concern from Momentum of how frustrating this process is