PZ
Pieter Z
1 reviews | Active since May 2011
31 Jul 2020, 09:21
Momentum = No-mentum!
I was insured through Alexander Forbes, which has now been taken over by Momentum. Three days ago I sent them an e-mail to make changes to my policy. I have only received automatic replies with excuses about Covid-19?! I have left messages on the agent's cell and at the contact centre. I have e-mailed the agent's manager and I have now been holding on at a number they sent me for more than 20 minutes. NO RESPONSE. Pathetic!!
Helpful (0)
Replies (1)0
Replies (1)
Momentum Insure's replyOfficial
11 Aug 2020, 22:34Dear Pieter,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution to your problem together.
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution to your problem together.
Momentum Insure's reply11 Aug 2020, 22:34
Official
Dear Pieter,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution to your problem together.
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution to your problem together.