Momentum loosing the plot

Good day

I have been a customer via Alex forbes since 2019.

So when I heard that momentum is taking over, didnt think much of it as the service was still great especially the consultant.

So I had a great premium with them and unfortunately I had to sell the car due to dealer issues.

Then in Search of another, I ask for quotes and to my surprise it's around 5x more.

Even the consultants are shocked since their underwriting team has changed their structure.

So they cannot even come close to competitors plus give a poor excuse thats its the best they can do.

I've decided to move part of my insurance away and will put word out there to customers that I recommended to Momentum

Cannot understand how Momentum chooses to loose customers these days.

I even ask for a call from underwriting team and non to date.