MS
Melissa S

1 reviews | Active since Oct 2014

24 May 2018, 17:33

Momentum- lives up to the ***** stereotype.

My partner has a minute claim for his vehicle, first ever, what is Momentum's response- it is immediately to start refusing to pay. Three weeks later, his vehicle is still not in proper order. The Momentum employees are rude and unprofessional, quite the opposite of when they are selling you the policy. As of tomorrow, I will be cancelling my policy and going back to my old insurer. Word of advice to anyone looking for new cheaper insurance, Outsurance may be slightly more pricey in aspects but they process your claim immediately and are so polite. Momentum as already stated tries to look for numerous technicalities and treats you like you are attempting to ***** from them. However, I luckily am an Attorney and therefore this matter is less than done with. Further, I will ensure anyone I know with Momentum cancels. Now ask yourself Momentum the loss of premiums doesn't quite justify the failure to pay a tiny R 12 000.00 claim...

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Replies (2)
Momentum Insure
Momentum Insure's reply25 May 2018, 09:31
Official

Thank you for bringing your concerns to our attention. This is definitely not the type of service we want you to experience.

We are looking into the matter and a team manager will contact you to assist further.

Kind Regards

Qhakazile

MS
Melissa S's update25 May 2018, 15:07
Reviewer Update
I thank Sylvia Matlhangane for her prompt service and assistance for this matter. Same has been resolved to our satisfaction.