MR
Matthew R
1 reviews | Active since Aug 2010
27 Jan 2025, 18:06
Momentum just plain ***********!!
Using the Momentum App to register a claim is like playing the Lotto and expecting to win!! Windscreen chip repair is now into it's 2nd or 3rd week with no progress, lots of calls from their subby Autoboys (just as useless), but the crack is still in my windscreen!!
Helpful (0)
Replies (7)0
Replies (7)
Momentum Insure's replyOfficial
27 Jan 2025, 18:38Good evening Matthew.
Thank you for bringing this to our attention, we do apologize for any inconvenience caused.
Please give us an opportunity to engage with all parties involved.
Regards
Brenda
Thank you for bringing this to our attention, we do apologize for any inconvenience caused.
Please give us an opportunity to engage with all parties involved.
Regards
Brenda
Momentum Insure's reply27 Jan 2025, 18:38
Official
Good evening Matthew.
Thank you for bringing this to our attention, we do apologize for any inconvenience caused.
Please give us an opportunity to engage with all parties involved.
Regards
Brenda
Thank you for bringing this to our attention, we do apologize for any inconvenience caused.
Please give us an opportunity to engage with all parties involved.
Regards
Brenda
MR
Matthew R's updateReviewer Update
27 Jan 2025, 18:40I wait with bated breath!!
MR
Matthew R's update27 Jan 2025, 18:40
Reviewer Update
I wait with bated breath!!
MR
Matthew R's updateReviewer Update
28 Jan 2025, 09:03From whom? As soon as possible in whose eyes, that call should have happened days ago!!!
Momentum
Autoboys
Wise Cracks
I want to know why it's taking so long to sort out a chip in the windscreen!
Momentum seem to take the stance that once it's given to a subby their job is done, is that what Momentum seem customer service?
I want this lodged as a complaint and I want to know what is being done!
Momentum
Autoboys
Wise Cracks
I want to know why it's taking so long to sort out a chip in the windscreen!
Momentum seem to take the stance that once it's given to a subby their job is done, is that what Momentum seem customer service?
I want this lodged as a complaint and I want to know what is being done!
MR
Matthew R's update28 Jan 2025, 09:03
Reviewer Update
From whom? As soon as possible in whose eyes, that call should have happened days ago!!!
Momentum
Autoboys
Wise Cracks
I want to know why it's taking so long to sort out a chip in the windscreen!
Momentum seem to take the stance that once it's given to a subby their job is done, is that what Momentum seem customer service?
I want this lodged as a complaint and I want to know what is being done!
Momentum
Autoboys
Wise Cracks
I want to know why it's taking so long to sort out a chip in the windscreen!
Momentum seem to take the stance that once it's given to a subby their job is done, is that what Momentum seem customer service?
I want this lodged as a complaint and I want to know what is being done!
MR
Matthew R's updateReviewer Update
28 Jan 2025, 12:35So someone calls leaves an incoherent message from a number that bombs out as soon as you call it back!!!
MR
Matthew R's update28 Jan 2025, 12:35
Reviewer Update
So someone calls leaves an incoherent message from a number that bombs out as soon as you call it back!!!
MR
Matthew R's updateReviewer Update
28 Jan 2025, 18:20Clearly the consultant was too busy, no calls receive 5hrs later.
When do you expect management to grace me with a call seeing as 1 day had lapsed already?
When do you expect management to grace me with a call seeing as 1 day had lapsed already?
MR
Matthew R's update28 Jan 2025, 18:20
Reviewer Update
Clearly the consultant was too busy, no calls receive 5hrs later.
When do you expect management to grace me with a call seeing as 1 day had lapsed already?
When do you expect management to grace me with a call seeing as 1 day had lapsed already?
MR
Matthew R's updateReviewer Update
30 Jan 2025, 16:28Where's the call from a manager mentioned in email over 2 days ago?
Was asked yesterday what time is convenient, I rep**** after 4pm. Today still waiting, or are the 2 days reset now, so can I expect a Manager to call tomorrow???
Was asked yesterday what time is convenient, I rep**** after 4pm. Today still waiting, or are the 2 days reset now, so can I expect a Manager to call tomorrow???
MR
Matthew R's update30 Jan 2025, 16:28
Reviewer Update
Where's the call from a manager mentioned in email over 2 days ago?
Was asked yesterday what time is convenient, I rep**** after 4pm. Today still waiting, or are the 2 days reset now, so can I expect a Manager to call tomorrow???
Was asked yesterday what time is convenient, I rep**** after 4pm. Today still waiting, or are the 2 days reset now, so can I expect a Manager to call tomorrow???
MR
Matthew R's updateReviewer Update
03 Feb 2025, 15:27Still no calls from Momentum management!!
It's quicker to cancel a policy with Momentum than it is to speak to someone high up about your complaint.
Windscreen still chipped!!
Customer service in a while new level!!
It's quicker to cancel a policy with Momentum than it is to speak to someone high up about your complaint.
Windscreen still chipped!!
Customer service in a while new level!!
MR
Matthew R's update03 Feb 2025, 15:27
Reviewer Update
Still no calls from Momentum management!!
It's quicker to cancel a policy with Momentum than it is to speak to someone high up about your complaint.
Windscreen still chipped!!
Customer service in a while new level!!
It's quicker to cancel a policy with Momentum than it is to speak to someone high up about your complaint.
Windscreen still chipped!!
Customer service in a while new level!!